DL
Dorothy L
1 reviews | Active since Nov 2015
27 Nov 2015, 20:44
NO DELIVERY AFTER 5 WORKING DAYS.
Parcel has still not been delivered after 5 working days and the very worst is that despite really friendly people manning the phones (3 different people) none of them ever get back to you. My parcel was evidently handed over to Skynet couriers who will not answer any enquiries without a waybill number, and since Takealot/Mr Delivery will not get back to me with a waybill number I cannot check on the whereabouts of my parcel. <br> Also Takealot advertise their hours as Mon-Friday 07:00 to 22:00 and Sat-Sunday 09:00-18:00<br> .This is simply untrue. By 19:30 Friday no one was answering any telephone calls.
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takealot.com's replyOfficial
30 Nov 2015, 09:27Hello Ekebergia,
Our complaints team has tried reaching you on the number associated with your Hello Peter account, but weren't able to get hold of you. They'll send you an email to which you can reply with a suitable time to call again. We apologise for not getting back to you as promised over the weekend and for the delay with your parcel. Our complaints team is busy following up on this matter with the relevant courier branch to determine what's caused the hold up and to confirm how soonest we'll be able to get this delivered to you.
We'd really like to turn this experience around with you and will do our best to get this matter clarified and concluded ASAP.
Sincerely,
takealot.com
Our complaints team has tried reaching you on the number associated with your Hello Peter account, but weren't able to get hold of you. They'll send you an email to which you can reply with a suitable time to call again. We apologise for not getting back to you as promised over the weekend and for the delay with your parcel. Our complaints team is busy following up on this matter with the relevant courier branch to determine what's caused the hold up and to confirm how soonest we'll be able to get this delivered to you.
We'd really like to turn this experience around with you and will do our best to get this matter clarified and concluded ASAP.
Sincerely,
takealot.com
takealot.com's reply30 Nov 2015, 09:27
Official
Hello Ekebergia,
Our complaints team has tried reaching you on the number associated with your Hello Peter account, but weren't able to get hold of you. They'll send you an email to which you can reply with a suitable time to call again. We apologise for not getting back to you as promised over the weekend and for the delay with your parcel. Our complaints team is busy following up on this matter with the relevant courier branch to determine what's caused the hold up and to confirm how soonest we'll be able to get this delivered to you.
We'd really like to turn this experience around with you and will do our best to get this matter clarified and concluded ASAP.
Sincerely,
takealot.com
Our complaints team has tried reaching you on the number associated with your Hello Peter account, but weren't able to get hold of you. They'll send you an email to which you can reply with a suitable time to call again. We apologise for not getting back to you as promised over the weekend and for the delay with your parcel. Our complaints team is busy following up on this matter with the relevant courier branch to determine what's caused the hold up and to confirm how soonest we'll be able to get this delivered to you.
We'd really like to turn this experience around with you and will do our best to get this matter clarified and concluded ASAP.
Sincerely,
takealot.com