1 reviews | Active since Dec 2012
No delivery after 2 weeks and no accountability
I placed an order on the 16th of October and the initial delivery date given was Tuesday 20 October. This date was then changed to Tues 27 October. I called in to query when I would receive my package after no communication from Takealot and said I would receive the package by latest Thursday 29 October. That date came and went. I was then told Monday 2nd November and today I received a sms to say tomorrow 3 November.<br> <br> I have on numerous occasions asked to speak to management or have someone from management call me. To date nobody has called and nobody at Takealot and give me an answer to to when I will receive this package. Absolute pathetic service from all involved and no accountability from management. <br> <br> Delivery number ***
This is unacceptable and certainly not how we aim to treat any of our customers. We're sorry for messing you around with this order's delivery and that you didn't receive the feedback you requested. Thank you for taking our complaints team's call. As discussed they're in the process of liaising with the relevant courier to arrange delivery as per your request.
Out team will keep you posted as soon as they've received delivery confirmation. They'll also address the manner in which your query was handled with the relevant department.
Sincerely,
takealot.com
This is unacceptable and certainly not how we aim to treat any of our customers. We're sorry for messing you around with this order's delivery and that you didn't receive the feedback you requested. Thank you for taking our complaints team's call. As discussed they're in the process of liaising with the relevant courier to arrange delivery as per your request.
Out team will keep you posted as soon as they've received delivery confirmation. They'll also address the manner in which your query was handled with the relevant department.
Sincerely,
takealot.com