No Delivery

I placed an order whereby i was told delivery would happen on the 30th.

at the end of business on 30, i called Takealot and was told that they will be escalating this matter and that there was a delay due to 1 of the items coming from Cape Town. they said the item was sent on the 29th up. they assured me that the matter would be escalated and that i would receive a call from the relevant department and management. i did not receive such call.

i called again on 1 Dec only to be told that there was a problem with the Address and that the item had only been sent at 9am on the 1 Dec.

i explained that i ordered many other items and orders and non of them had a delivery address problem and it was all to the same saved address, i was told that there system was the cause and that the system was refreshed and lost all addresses. i asked to speak to management and i was told yet again that management was not available and that the matter would be escalated. i explained that this was not good enough and that i am now being told completely conflicting information.

they informed me that they will contact the branch and have them deliver the parcel today and call me back after contact with the delivery branch. i then proceeded to ask for a time when they will call me back to confirm, to which i was told "before end of business today". i asked how can you contact me back to confirm a delivery today at the end of the day when it is meant to be delivered today.... i was met with umms and aahhs and then proceeded to be given some nonsense about not being able to contact the branch directly etc etc and that they cannot tell me what time they will contact the branch.

this is pathetic service and seems like we are being given the run around for an order that seems like you have lost.

CALL ME!!!!!! i want to know what is happening with my order and stop lying to your customers!!!!