1 reviews | Active since Feb 2012
No delivery
Not sure why Takealot outsources their delivery through Mr Delivery and Skynet but the miscommunication between the companies is disastrous. I have been waiting for a delivery *** I was expecting on Wednesday. They originally sent a message stating that they would do so from 4 to 5pm. No one showed up. When I called the Takealot Call centre they were confused as they thought it should have been delivered. Called Skynet and they give customers the runaround (because they need a MDX number from Takealot) on their customer support and still do not give a solid date or time. Because I work and the delivery is to be made to my place what I required simply was a time and date of delivery. Apparently they cannot give times out either. How frustrating. So I am waiting for a delivery I actually do not know when it will arrive. All they will say predictably is we were at your gate and called but your were not home.
We're sorry for not delivery your parcel to you on Wednesday as scheduled, we realise this has been a great inconvenience for you. We've asked our complaints team to track it down & reschedule delivery with you asap. We've asked them to give you a call to confirm this in person too.
Due to the nature of our business we're unfortunately not able to give you an exact delivery time, but you should've at least been given an estimate as before. The confusion between our courier & call centre is also unacceptable. We do hundreds of successful deliveries every day, so they really should know the drill by now & how to assist you in a situation like this. Sorry for sending you from pillar to post in trying to get this resolve, we'll address this with their management as well.
Regards,
takealot.com
Best regards,
We're sorry for not delivery your parcel to you on Wednesday as scheduled, we realise this has been a great inconvenience for you. We've asked our complaints team to track it down & reschedule delivery with you asap. We've asked them to give you a call to confirm this in person too.
Due to the nature of our business we're unfortunately not able to give you an exact delivery time, but you should've at least been given an estimate as before. The confusion between our courier & call centre is also unacceptable. We do hundreds of successful deliveries every day, so they really should know the drill by now & how to assist you in a situation like this. Sorry for sending you from pillar to post in trying to get this resolve, we'll address this with their management as well.
Regards,
takealot.com
Best regards,