1 reviews | Active since Dec 2014
No delivery
<p>I went on your website to track my order at 15:00 and it says that it is still at the courier. I then decided to email you at 15:05 but when I clicked on the submit button (after typing my lenghtly story) the page "vanished".</p> <p> </p> <p>Looks like you do not want to know about your customer complaints via your website where you could possablaly contain the issue but would rather have your dirty laundry aired out in the public domain.</p> <p> </p> <p>I will never order from this site again. This was the first and last time. I just got a friend of mine to sign up and now will stongly advise her and anyone that I meat not to order from you guys.</p> <p> </p> <p>I know this will not matter to a multi million rand company but who cares hey.</p>
Hello Tahirsm,
We are terribly sorry that your order was not delivered on time and for the technical error that prevented you from communicating with us via our website.
We tried to contact you via telephone, but we were unable to reach you.
We have escalated the matter to our courier management team in the meantime and they have confirmed that your parcel will be delivered tomorrow.
We do hope that you will grant us the opportunity to turn this experience around for you.
Regards
Takealot.com
Hello Tahirsm,
We are terribly sorry that your order was not delivered on time and for the technical error that prevented you from communicating with us via our website.
We tried to contact you via telephone, but we were unable to reach you.
We have escalated the matter to our courier management team in the meantime and they have confirmed that your parcel will be delivered tomorrow.
We do hope that you will grant us the opportunity to turn this experience around for you.
Regards
Takealot.com
It is now 9:27am and I still have not received an update.
How is it the customers problem that you have a techinal error? You are a Tech company with a techinal error???
I did receive an email from your support team advising that they did try to call me. I could not answer as I was busy HELPING one of my customers. HELPING!!! (assisting), unlike what I am getting here.
It is now tomorrow and I still have not received anything? Is this the standard of service I expect to receive???? No wonder you guys have so many complaints on here and many other sites.
It is now 9:27am and I still have not received an update.
How is it the customers problem that you have a techinal error? You are a Tech company with a techinal error???
I did receive an email from your support team advising that they did try to call me. I could not answer as I was busy HELPING one of my customers. HELPING!!! (assisting), unlike what I am getting here.
It is now tomorrow and I still have not received anything? Is this the standard of service I expect to receive???? No wonder you guys have so many complaints on here and many other sites.