No Delivery

I placed an order on Takealot on the 10/12/2015 for 3 items (order number ***), 2 of these items were intended to be Christmas gifts. On the 15/12/2015 I received a package that only contained 1 item (an optical cable) I ordered. I then queried this with Takealot on numerous occasions (telephonic and emails) from then until my last email on 05/01/2016. Every time I am told it will be escalated to the correct department but no action has been taken so far, I have not even received a call from Takealot regarding the status of this query. I even went as far as to contact UTI and was told the 2 items were never picked to be dispatched.<br> <br> I purchased these 2 items elsewhere so all I want is a refund for the items to be processed ASAP.<br> <br> Regards<br> Bennie