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Anthony D
1 reviews | Active since Nov 2015
23 Dec 2015, 06:08
No delivery
I purchased Springbok Rugby Challenge 3 on the 4th November 2015 and was told the release date would be at the beginning of December 2015 and delivery would be before Christmas, I returned form an overseas trip on the 21st Dec and still no delivery. I emailed the company and with no response called the helpline. The lady advised me that they had not received stock of the item and was not likely to be delivered before 24th Dec as this is the last delivery day.<br> I chose to have the amount refunded R699.00, my problem is nobody contacted me in connection with the delay and now I have to purchase the same game at another store during peak period and at a R200.00 premium!<br> ***<br>
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takealot.com's replyOfficial
23 Dec 2015, 10:39Hello Bluffy,
Thank you for taking Maxine from our complaints team's call to clarify this situation. As discussed two e-mails were sent to all customers who placed orders for this game to notify them that the game publishers have delayed the game's release until early 2016. They have not been able to confirm an exact date. We have therefore given all affected customers the opportunity to either wait for the stock to arrive or to cancel their orders.
As confirmed with Maxine we're happy to reinstate your cancelled order at the same price and we'll keep you posted via e-mail the minute we receive an update from the publisher.
Kind Regards,
takealot.com
Thank you for taking Maxine from our complaints team's call to clarify this situation. As discussed two e-mails were sent to all customers who placed orders for this game to notify them that the game publishers have delayed the game's release until early 2016. They have not been able to confirm an exact date. We have therefore given all affected customers the opportunity to either wait for the stock to arrive or to cancel their orders.
As confirmed with Maxine we're happy to reinstate your cancelled order at the same price and we'll keep you posted via e-mail the minute we receive an update from the publisher.
Kind Regards,
takealot.com
takealot.com's reply23 Dec 2015, 10:39
Official
Hello Bluffy,
Thank you for taking Maxine from our complaints team's call to clarify this situation. As discussed two e-mails were sent to all customers who placed orders for this game to notify them that the game publishers have delayed the game's release until early 2016. They have not been able to confirm an exact date. We have therefore given all affected customers the opportunity to either wait for the stock to arrive or to cancel their orders.
As confirmed with Maxine we're happy to reinstate your cancelled order at the same price and we'll keep you posted via e-mail the minute we receive an update from the publisher.
Kind Regards,
takealot.com
Thank you for taking Maxine from our complaints team's call to clarify this situation. As discussed two e-mails were sent to all customers who placed orders for this game to notify them that the game publishers have delayed the game's release until early 2016. They have not been able to confirm an exact date. We have therefore given all affected customers the opportunity to either wait for the stock to arrive or to cancel their orders.
As confirmed with Maxine we're happy to reinstate your cancelled order at the same price and we'll keep you posted via e-mail the minute we receive an update from the publisher.
Kind Regards,
takealot.com