LC
Liesel C
1 reviews | Active since Aug 2010
11 Dec 2015, 16:02
No Delivery
I bought a TV from Takealot on a Tuesaday and was promised it by Thursday. No sms/feedback so I had to phone and was told definately Friday. No feedback by noon so I phoned again. \Sorry we are not delivering in your area today (middle of PE???) And have handed over to Couriers. Phoned Couriers - can only deliver monday as size is too big. Threw my toys out the cot
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takealot.com's replyOfficial
11 Dec 2015, 16:47Hello lieseljane,
We understand your anger over the outcome of this order and we sincerely apologise for the frustration and inconvenience this has caused you. We have instructed our complaints team to get in touch with you to confirm how you would like to proceed with this matter. We'll also investigate the reason for the delayed deliver and will ensure that it is addressed accordingly with the responsible parties.
We know that saying sorry doesn't make up for this bad experience. We would however love to make this up to you as shopping with us should not cause you such hassle. Our complaints team will be in touch with you shortly to hopefully resolve this matter with you.
Sincerely,
takealot.com
We understand your anger over the outcome of this order and we sincerely apologise for the frustration and inconvenience this has caused you. We have instructed our complaints team to get in touch with you to confirm how you would like to proceed with this matter. We'll also investigate the reason for the delayed deliver and will ensure that it is addressed accordingly with the responsible parties.
We know that saying sorry doesn't make up for this bad experience. We would however love to make this up to you as shopping with us should not cause you such hassle. Our complaints team will be in touch with you shortly to hopefully resolve this matter with you.
Sincerely,
takealot.com
takealot.com's reply11 Dec 2015, 16:47
Official
Hello lieseljane,
We understand your anger over the outcome of this order and we sincerely apologise for the frustration and inconvenience this has caused you. We have instructed our complaints team to get in touch with you to confirm how you would like to proceed with this matter. We'll also investigate the reason for the delayed deliver and will ensure that it is addressed accordingly with the responsible parties.
We know that saying sorry doesn't make up for this bad experience. We would however love to make this up to you as shopping with us should not cause you such hassle. Our complaints team will be in touch with you shortly to hopefully resolve this matter with you.
Sincerely,
takealot.com
We understand your anger over the outcome of this order and we sincerely apologise for the frustration and inconvenience this has caused you. We have instructed our complaints team to get in touch with you to confirm how you would like to proceed with this matter. We'll also investigate the reason for the delayed deliver and will ensure that it is addressed accordingly with the responsible parties.
We know that saying sorry doesn't make up for this bad experience. We would however love to make this up to you as shopping with us should not cause you such hassle. Our complaints team will be in touch with you shortly to hopefully resolve this matter with you.
Sincerely,
takealot.com