JJ
Juan J
1 reviews | Active since May 2011
08 Dec 2015, 09:38
no delivery
I ordered some items from takealot - all showing as in stock.<br> I have been tracking the order on the website - and it has been a week since the order was shown as at the dispatch area - but no delivery....<br> Takealot also cannot pick up a phone and give me a new delivery date.<br> things work fine when it is running smoothly - but as soon as something small goes wrong their whole system falls flat - useless delivery mechanism, and *********** customer service.<br>
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takealot.com's replyOfficial
08 Dec 2015, 11:04Hello Cognitor,
We're the first to admit that we're not perfect and that mistakes sometimes happen. We however pride ourselves on correcting any hiccups experienced along the way as quickly as possible and we're sorry that this has not been the case with you. We should have communicated the delay to you sooner and provide you with an update on when delivery would be taking place. Our complaints team is liaising with the relevant courier branch to confirm why this did not happen. We'll also make sure that your parcel is delivered to you today before 1pm.
Our courier will be in touch with feedback shortly and will confirm the delivery details with you.
Sincerely,
takealot.com
We're the first to admit that we're not perfect and that mistakes sometimes happen. We however pride ourselves on correcting any hiccups experienced along the way as quickly as possible and we're sorry that this has not been the case with you. We should have communicated the delay to you sooner and provide you with an update on when delivery would be taking place. Our complaints team is liaising with the relevant courier branch to confirm why this did not happen. We'll also make sure that your parcel is delivered to you today before 1pm.
Our courier will be in touch with feedback shortly and will confirm the delivery details with you.
Sincerely,
takealot.com
takealot.com's reply08 Dec 2015, 11:04
Official
Hello Cognitor,
We're the first to admit that we're not perfect and that mistakes sometimes happen. We however pride ourselves on correcting any hiccups experienced along the way as quickly as possible and we're sorry that this has not been the case with you. We should have communicated the delay to you sooner and provide you with an update on when delivery would be taking place. Our complaints team is liaising with the relevant courier branch to confirm why this did not happen. We'll also make sure that your parcel is delivered to you today before 1pm.
Our courier will be in touch with feedback shortly and will confirm the delivery details with you.
Sincerely,
takealot.com
We're the first to admit that we're not perfect and that mistakes sometimes happen. We however pride ourselves on correcting any hiccups experienced along the way as quickly as possible and we're sorry that this has not been the case with you. We should have communicated the delay to you sooner and provide you with an update on when delivery would be taking place. Our complaints team is liaising with the relevant courier branch to confirm why this did not happen. We'll also make sure that your parcel is delivered to you today before 1pm.
Our courier will be in touch with feedback shortly and will confirm the delivery details with you.
Sincerely,
takealot.com