No Delivery
My order *** should have been delivered on Thursday 03/12 and I am still waiting. I contacted the call centre and have emailed on Friday and Monday but no one is getting back to me. I hate to put this post as I always receive good service from Takealot but I am cross because the 10kg dog food I ordered was for charity event I attended on Sunday 06/12 empty handed.Please sort out.
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takealot.com's replyOfficial
08 Dec 2015, 10:38Hello sdavid2@ ,
We're sorry that you've had to come to Hello Peter to get your complaint addressed. This is not how we aim to do business and we apologise for the below par experience you've had with this matter. Thank you for taking our complaints team's call to apologise for the lack of feedback and to assist in getting this matter resolved. They're liaising with the relevant courier branch to confirm the whereabouts of your outstanding parcel. They'll revert back to you as soon as they've received feedback on when delivery will be taking place.
Kind Regards,
takealot.com
We're sorry that you've had to come to Hello Peter to get your complaint addressed. This is not how we aim to do business and we apologise for the below par experience you've had with this matter. Thank you for taking our complaints team's call to apologise for the lack of feedback and to assist in getting this matter resolved. They're liaising with the relevant courier branch to confirm the whereabouts of your outstanding parcel. They'll revert back to you as soon as they've received feedback on when delivery will be taking place.
Kind Regards,
takealot.com
takealot.com's reply08 Dec 2015, 10:38
Official
Hello sdavid2@ ,
We're sorry that you've had to come to Hello Peter to get your complaint addressed. This is not how we aim to do business and we apologise for the below par experience you've had with this matter. Thank you for taking our complaints team's call to apologise for the lack of feedback and to assist in getting this matter resolved. They're liaising with the relevant courier branch to confirm the whereabouts of your outstanding parcel. They'll revert back to you as soon as they've received feedback on when delivery will be taking place.
Kind Regards,
takealot.com
We're sorry that you've had to come to Hello Peter to get your complaint addressed. This is not how we aim to do business and we apologise for the below par experience you've had with this matter. Thank you for taking our complaints team's call to apologise for the lack of feedback and to assist in getting this matter resolved. They're liaising with the relevant courier branch to confirm the whereabouts of your outstanding parcel. They'll revert back to you as soon as they've received feedback on when delivery will be taking place.
Kind Regards,
takealot.com