No delivery

Yesterday was the second time you failed to deliver my last order (***). I ordered on Monday and was initially told delivery would be on Thursday 3 Dec. <br> <br> I received an SMS Tuesday morning saying that my package will be delivered that same day before 5pm. It did not arrive. Your website only states \Delivery attempt failed - Hub - Duplicate instruction received". <br> <br> Yesterday I phoned to find out what is happening and was told it would be delivered before 5pm Wednesday 2 Dec. The package did not arrive. I phoned your call center again this morning and all they could tell me was that it went to the wrong hub (that does not help me find out where my package is) and that they would log a ticket and escalate.<br> <br> Our office orders from Takealot quite a bit and I have a colleague who sits with exactly the same problem. Down to the delivery failed hub duplicate message.<br> <br> I still have no idea when my package will be delivered and frankly I am tired with following up and broken delivery promises"""