CM
Claudine M
1 reviews | Active since Nov 2015
30 Nov 2015, 16:49
No Delivery
I ordered some items from Takealot last Wednesday around 8:30am and the date for delivery is 30 November 2015. I check the 'Track your Order' feature quite often and, according to Takealot, my order is still sitting in the warehouse!. It is now the 30th and 4:44pm and no package. I have messaged them via Facebook (which has worked perfectly before), and no reply. I have paid for my items and would like to know why they are not here on time nor why my queries have gone unresponded to. I usually have no complaints about Takealot, but this time I am angry and would like some answers.
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
30 Nov 2015, 17:40Hello CHMalyon81,
We're sorry for dropping the ball this time around and for the disappointment this has caused. It's never great to hear that we've let one of our customers down, especially not someone like you've who've become accustomed to so much better from us. Thank you for taking our complaints team's call to clarify the delay. We only received the stock today and apologise for not communicating the delay to you sooner. We're liaising with the relevant courier to confirm how quickly we can schedule this order for delivery. We'll also address the delay in assistance from our social media team as we generally assist with queries much quicker.
Our complaints team will be in touch with you again tomorrow with feedback and will make sure that this matter is sorted out soonest.
Kind Regards,
takealot.com
We're sorry for dropping the ball this time around and for the disappointment this has caused. It's never great to hear that we've let one of our customers down, especially not someone like you've who've become accustomed to so much better from us. Thank you for taking our complaints team's call to clarify the delay. We only received the stock today and apologise for not communicating the delay to you sooner. We're liaising with the relevant courier to confirm how quickly we can schedule this order for delivery. We'll also address the delay in assistance from our social media team as we generally assist with queries much quicker.
Our complaints team will be in touch with you again tomorrow with feedback and will make sure that this matter is sorted out soonest.
Kind Regards,
takealot.com
takealot.com's reply30 Nov 2015, 17:40
Official
Hello CHMalyon81,
We're sorry for dropping the ball this time around and for the disappointment this has caused. It's never great to hear that we've let one of our customers down, especially not someone like you've who've become accustomed to so much better from us. Thank you for taking our complaints team's call to clarify the delay. We only received the stock today and apologise for not communicating the delay to you sooner. We're liaising with the relevant courier to confirm how quickly we can schedule this order for delivery. We'll also address the delay in assistance from our social media team as we generally assist with queries much quicker.
Our complaints team will be in touch with you again tomorrow with feedback and will make sure that this matter is sorted out soonest.
Kind Regards,
takealot.com
We're sorry for dropping the ball this time around and for the disappointment this has caused. It's never great to hear that we've let one of our customers down, especially not someone like you've who've become accustomed to so much better from us. Thank you for taking our complaints team's call to clarify the delay. We only received the stock today and apologise for not communicating the delay to you sooner. We're liaising with the relevant courier to confirm how quickly we can schedule this order for delivery. We'll also address the delay in assistance from our social media team as we generally assist with queries much quicker.
Our complaints team will be in touch with you again tomorrow with feedback and will make sure that this matter is sorted out soonest.
Kind Regards,
takealot.com