tM
thuso M
1 reviews | Active since Nov 2015
24 Nov 2015, 10:04
No Delivery
been waiting for my parcel to be delivered since from friday am not happy with the service because i have to be the one calling them and asking them about my parcel being delivered i thought shopping online would be convient for me but its worse i could have went to the shop and bought those things for that person because those things were a gift now they late delayed am not even getting a clear reason why its being delayed be up and down
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takealot.com's replyOfficial
24 Nov 2015, 12:14Hello Thuso Phoniex,
We've assigned this matter to our complaints team to investigate. They've confirmed that one of our agents communicated to you on Friday via e-mail that your address was incorrectly captured which led to the delay, as the parcel was dispatched to the incorrect hub. We've also experienced difficulties reaching you as there's no number on this order and we're not getting hold of you on the number associated with your Hello Peter account. We've sent you an e-mail to which you can reply with an alternative number as we'd like to get in touch with you to resolve this matter soonest.
Sincerely,
takealot.com
We've assigned this matter to our complaints team to investigate. They've confirmed that one of our agents communicated to you on Friday via e-mail that your address was incorrectly captured which led to the delay, as the parcel was dispatched to the incorrect hub. We've also experienced difficulties reaching you as there's no number on this order and we're not getting hold of you on the number associated with your Hello Peter account. We've sent you an e-mail to which you can reply with an alternative number as we'd like to get in touch with you to resolve this matter soonest.
Sincerely,
takealot.com
takealot.com's reply24 Nov 2015, 12:14
Official
Hello Thuso Phoniex,
We've assigned this matter to our complaints team to investigate. They've confirmed that one of our agents communicated to you on Friday via e-mail that your address was incorrectly captured which led to the delay, as the parcel was dispatched to the incorrect hub. We've also experienced difficulties reaching you as there's no number on this order and we're not getting hold of you on the number associated with your Hello Peter account. We've sent you an e-mail to which you can reply with an alternative number as we'd like to get in touch with you to resolve this matter soonest.
Sincerely,
takealot.com
We've assigned this matter to our complaints team to investigate. They've confirmed that one of our agents communicated to you on Friday via e-mail that your address was incorrectly captured which led to the delay, as the parcel was dispatched to the incorrect hub. We've also experienced difficulties reaching you as there's no number on this order and we're not getting hold of you on the number associated with your Hello Peter account. We've sent you an e-mail to which you can reply with an alternative number as we'd like to get in touch with you to resolve this matter soonest.
Sincerely,
takealot.com