LB
Lourika B
1 reviews | Active since Nov 2015
13 Nov 2015, 16:09
No delivery
I bought a speaker on the app. It indicated I would receive my parcel on the 12th of November and on the tracking it said it would be delivered on the 11th. I emailed them yesterday afternoon. To which they responded it will be delivered on the 13th at 12:00 and then at 15:00. I still haven't received it.
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takealot.com's replyOfficial
16 Nov 2015, 08:37Hello Lourika21,
We apologise for missing delivery on the 11th as scheduled with you and for the confusion created by delivering to your receptionist on the 12th and not updating you on the matter. Our complaints team is busy liaising with the responsible courier to get feedback on why this happened. They'll revert back to you as soon as they've received the relevant information.
Sincerely,
takealot.com
We apologise for missing delivery on the 11th as scheduled with you and for the confusion created by delivering to your receptionist on the 12th and not updating you on the matter. Our complaints team is busy liaising with the responsible courier to get feedback on why this happened. They'll revert back to you as soon as they've received the relevant information.
Sincerely,
takealot.com
takealot.com's reply16 Nov 2015, 08:37
Official
Hello Lourika21,
We apologise for missing delivery on the 11th as scheduled with you and for the confusion created by delivering to your receptionist on the 12th and not updating you on the matter. Our complaints team is busy liaising with the responsible courier to get feedback on why this happened. They'll revert back to you as soon as they've received the relevant information.
Sincerely,
takealot.com
We apologise for missing delivery on the 11th as scheduled with you and for the confusion created by delivering to your receptionist on the 12th and not updating you on the matter. Our complaints team is busy liaising with the responsible courier to get feedback on why this happened. They'll revert back to you as soon as they've received the relevant information.
Sincerely,
takealot.com