JS
Jane S
1 reviews | Active since May 2014
26 Oct 2015, 21:15
No delivery
I placed an order with Takealot 2 days ago (***)& on checkout I opted for COD as method of payment. I later got confirmation that delivery will be done estimately on 28th October. Today, early in the morning I got sms confirmation that delivery will be done today before 3pm, parcel is with courier.<br> I didn't get delivery but rather an email to say there's discrepancy with address.I didn't change the address,I've received deliver before from them. When I asked them in my response they said it was sent to wrong \branch"that's what's causing the delay"
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takealot.com's replyOfficial
27 Oct 2015, 09:30Hello Jenzo,
We try to make shopping with us as pleasant experience as possible so we're sorry to hear about the frustrating experience you've had with this order. We'd like to make up for the inconvenience caused by resolving this matter as quickly as possible. Our courier management team have reached out to you via e-mail to confirm that we'll still honour the COD option you initially selected and simply require confirmation of your preferred delivery time. We'd appreciate it if you'd reply to our e-mail at your soonest convenience so that we can get this delivery back on track.
We've also asked our complaints team to liaise with the relevant departments to determine why this happened in the first place. They'll make sure the necessary changes are put in place to prevent such frustration in future and will feedback to you once this has been addressed.
Kind Regards,
takealot.com
We try to make shopping with us as pleasant experience as possible so we're sorry to hear about the frustrating experience you've had with this order. We'd like to make up for the inconvenience caused by resolving this matter as quickly as possible. Our courier management team have reached out to you via e-mail to confirm that we'll still honour the COD option you initially selected and simply require confirmation of your preferred delivery time. We'd appreciate it if you'd reply to our e-mail at your soonest convenience so that we can get this delivery back on track.
We've also asked our complaints team to liaise with the relevant departments to determine why this happened in the first place. They'll make sure the necessary changes are put in place to prevent such frustration in future and will feedback to you once this has been addressed.
Kind Regards,
takealot.com
takealot.com's reply27 Oct 2015, 09:30
Official
Hello Jenzo,
We try to make shopping with us as pleasant experience as possible so we're sorry to hear about the frustrating experience you've had with this order. We'd like to make up for the inconvenience caused by resolving this matter as quickly as possible. Our courier management team have reached out to you via e-mail to confirm that we'll still honour the COD option you initially selected and simply require confirmation of your preferred delivery time. We'd appreciate it if you'd reply to our e-mail at your soonest convenience so that we can get this delivery back on track.
We've also asked our complaints team to liaise with the relevant departments to determine why this happened in the first place. They'll make sure the necessary changes are put in place to prevent such frustration in future and will feedback to you once this has been addressed.
Kind Regards,
takealot.com
We try to make shopping with us as pleasant experience as possible so we're sorry to hear about the frustrating experience you've had with this order. We'd like to make up for the inconvenience caused by resolving this matter as quickly as possible. Our courier management team have reached out to you via e-mail to confirm that we'll still honour the COD option you initially selected and simply require confirmation of your preferred delivery time. We'd appreciate it if you'd reply to our e-mail at your soonest convenience so that we can get this delivery back on track.
We've also asked our complaints team to liaise with the relevant departments to determine why this happened in the first place. They'll make sure the necessary changes are put in place to prevent such frustration in future and will feedback to you once this has been addressed.
Kind Regards,
takealot.com