No delivery

I placed an order on the 6/10/15 and delivery was supposed to be done on the 7/10/15. No delivery was done and when I called was told that it went to an incorrect hub in Badfordview. The agent who assisted me rescheduled for the delivery to be done on the Thursday and it was delivered. When opening the package an incorrect item was delivered and I did an exchange request. A reschedule was done for Monday before 3pm. The package was not delivered and I was called by the courier to do a reschedule for delivery to be done today as they don't have drivers to deliver and no delivery was done again. I called and spoke to Abdul and referred me to Liston a supervisor who told me that she is going to find out from the courier department were is the package and she would call me back. She never called me back but the agent did and he told me that the package was send to an incorrect hub in Badfordview again. He told me that they will try for the delivery to be done but they are not promising me anything that it will be delivered tomorrow. He then said I can be compensated by being refunded, I never asked for a refund I want the package to be delivered as I have paid for it. It's been a week