SN
Sharmila N
1 reviews | Active since Mar 2009
07 Sept 2015, 20:11
No delivery
We purchased a toy from takealot on last week Monday 31 August 2015. We received an sms to say our parcel will be delivered on Thursday 3 September. We are still waiting. We have called the call centre and have been promised they are attending to the matter and that someone will call us in 20 mins. It's now 4 hrs. My husband called and was told the same. [URL Removed] was better off on their own. I've never had such pathetic service from them. I have a 6yr old to explain to why the toy hasn't arrived when takealot says it would be here.
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takealot.com's replyOfficial
07 Sept 2015, 20:23Hello sharmil,
We're sorry for the frustrating experience you've had with your recent order and trying to get clarity on its delivery. Shopping with us shouldn't cause you such a hassle and we'll make sure to address this situation with the responsible parties in the morning. We're not picking up any takealot orders with the details associated with your Hello Peter account and assume that you placed the order on your husband's account. We'll instruct our customer service team to contact you to get the details pertaining to this order so that we can assist in getting this matter resolved as soon as possible.
We sincerely apologise for the disappointment this has caused you and your child and we'll go our best to turn this experience around with you as quickly as possible.
Sincerely,
takealot.com
We're sorry for the frustrating experience you've had with your recent order and trying to get clarity on its delivery. Shopping with us shouldn't cause you such a hassle and we'll make sure to address this situation with the responsible parties in the morning. We're not picking up any takealot orders with the details associated with your Hello Peter account and assume that you placed the order on your husband's account. We'll instruct our customer service team to contact you to get the details pertaining to this order so that we can assist in getting this matter resolved as soon as possible.
We sincerely apologise for the disappointment this has caused you and your child and we'll go our best to turn this experience around with you as quickly as possible.
Sincerely,
takealot.com
takealot.com's reply07 Sept 2015, 20:23
Official
Hello sharmil,
We're sorry for the frustrating experience you've had with your recent order and trying to get clarity on its delivery. Shopping with us shouldn't cause you such a hassle and we'll make sure to address this situation with the responsible parties in the morning. We're not picking up any takealot orders with the details associated with your Hello Peter account and assume that you placed the order on your husband's account. We'll instruct our customer service team to contact you to get the details pertaining to this order so that we can assist in getting this matter resolved as soon as possible.
We sincerely apologise for the disappointment this has caused you and your child and we'll go our best to turn this experience around with you as quickly as possible.
Sincerely,
takealot.com
We're sorry for the frustrating experience you've had with your recent order and trying to get clarity on its delivery. Shopping with us shouldn't cause you such a hassle and we'll make sure to address this situation with the responsible parties in the morning. We're not picking up any takealot orders with the details associated with your Hello Peter account and assume that you placed the order on your husband's account. We'll instruct our customer service team to contact you to get the details pertaining to this order so that we can assist in getting this matter resolved as soon as possible.
We sincerely apologise for the disappointment this has caused you and your child and we'll go our best to turn this experience around with you as quickly as possible.
Sincerely,
takealot.com