1 reviews | Active since Jul 2015
NO DELIVERY
i bought a pair of Nike Trainers last week. Delivery was for Tuesday 28 July. I kept receiving SMS on my phone saying my delivery was on its way. Guess what 2 days later NO DELIVERY. i called all of Tuesday and nobody could help or even track my goods. There were clueless. Order number was of no use. I then rang takealot this morning and still they could not give me an answer, finally they said i i would have to re order as they assume the package was lost. I have cancelled my order and asked for a full refund. I have sent them a mail with my banking details and await a response. This was my first experience with them and i will never use [URL Removed] ever again. Don't bother just go to the store and purchase, quicker, easier and no long winded stories and frustration. i will make certain many people hear of this as possible. Please don't use them.
It's never great to hear we've let any of our customers down and especially not a first time customer such as yourself. We understand it might be the furthest thing from your mind now, but we'd really appreciate a second chance down the road, because we know we're capable of so much better. We're sorry for the bad experience and appreciate you taking Melissa's call earlier. As requested your refund is being processed and funds should reflect in the next few days, depending on your bank's processing time.
Sincerely,
takealot.com
It's never great to hear we've let any of our customers down and especially not a first time customer such as yourself. We understand it might be the furthest thing from your mind now, but we'd really appreciate a second chance down the road, because we know we're capable of so much better. We're sorry for the bad experience and appreciate you taking Melissa's call earlier. As requested your refund is being processed and funds should reflect in the next few days, depending on your bank's processing time.
Sincerely,
takealot.com