JB
Juanita B

1 reviews | Active since Jul 2015

23 Jul 2015, 16:51

No Delivery

Purchased my Unisa books online on the 08/07/2015, estimated delivery was the 21/07/2015. Contacted the Delivery department on 21/07/2015 to enquire where my books where and spoke to a Mr Jason Britz that confirmed that due to their DC moving my books have been delayed by two days and that I would definitely have the books delivered by today Thursday 23/07/2015. I have still not received my books logged online to see that the estimated delivery dates has been moved to the 31/08/2015. My assignment dates will have come and gone. <br> Contacted the delivery department Charmaine S assisted, very calm and collected consultant has promised 3 of the 4 books to be delivered by next week, as their is a delay in the one book and this is why the delay of the entire order.<br> My problem is why was I not told the real reason on Tuesday when I called in enquiring as to the delay in the delivery of my books, instead I had to hear a very different story. Cannot in future purchase my UNISA study books from Takealot as I need to be able to rely on given delivery dates, it would seem I need to revert back to the old ways and actually visit a store

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Replies (1)
takealot.com
takealot.com's reply23 Jul 2015, 17:03
Official
Hello JBoshoff1234,

This is very disappointing to hear as we love our student customers and always try to make life easier for them. We're really sorry for the inconvenience this has caused and for the poor communication on the delay with your delivery. The least we should've done was keep you in the loop the minute we became aware of any delays.

We've instructed our complaints team to liaise with the relevant departments to get this matter addressed and sorted out asap.

Sincerely,
takealot.com