NJ
Nick J
1 reviews | Active since Dec 2015
14 Dec 2015, 18:26
No Customer service - Return item
I have had an laptop returned. This is now been 3 weeks since initially logged. <br> <br> I have phoned over 400 rands of airtime for this return now... Poorest returns department in South africa by far. Damages your brand poor service!!!<br> <br> Nobody updates you...takes me 25 minutes to get to agent then they say sorry wrong department!! Pres 2 . Then hold 10 minutes press 2 and your right back at where you where. <br> <br> Im sendiing my bill with your number and expect full crefund for calls poor service . Il wil take this to papers if left un attended.!!!!!!<br> <br>
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takealot.com's replyOfficial
14 Dec 2015, 20:50Hello Nickpj,
Thank you for taking our complaints team's call to apologise for the struggles you experienced with our call centre when trying to query the status of your return. You are supposed to be updated regularly on any developments with your request and we'll address the lack of updates with our returns department in the morning. As explained your item has been returned to the supplier to process under their warranty of which the outcome is not in our control.
We will communicate your dissatisfaction with the repair quote to them to address further. As discussed with our complaints team agent this evening we'll revert back to you with an update once we've received the necessary feedback from our returns team and the product supplier.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to apologise for the struggles you experienced with our call centre when trying to query the status of your return. You are supposed to be updated regularly on any developments with your request and we'll address the lack of updates with our returns department in the morning. As explained your item has been returned to the supplier to process under their warranty of which the outcome is not in our control.
We will communicate your dissatisfaction with the repair quote to them to address further. As discussed with our complaints team agent this evening we'll revert back to you with an update once we've received the necessary feedback from our returns team and the product supplier.
Sincerely,
takealot.com
takealot.com's reply14 Dec 2015, 20:50
Official
Hello Nickpj,
Thank you for taking our complaints team's call to apologise for the struggles you experienced with our call centre when trying to query the status of your return. You are supposed to be updated regularly on any developments with your request and we'll address the lack of updates with our returns department in the morning. As explained your item has been returned to the supplier to process under their warranty of which the outcome is not in our control.
We will communicate your dissatisfaction with the repair quote to them to address further. As discussed with our complaints team agent this evening we'll revert back to you with an update once we've received the necessary feedback from our returns team and the product supplier.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to apologise for the struggles you experienced with our call centre when trying to query the status of your return. You are supposed to be updated regularly on any developments with your request and we'll address the lack of updates with our returns department in the morning. As explained your item has been returned to the supplier to process under their warranty of which the outcome is not in our control.
We will communicate your dissatisfaction with the repair quote to them to address further. As discussed with our complaints team agent this evening we'll revert back to you with an update once we've received the necessary feedback from our returns team and the product supplier.
Sincerely,
takealot.com