No customer service only automated

I ordered a product but when I received it it was not as per the image they advertised. I tried to phone but the phone lines are deactivated due to Covid19. I then logged the return on the app and received an sms saying the item will be collected. With thus said I have received no information on weather the correct product will be sent? If I phone I am simply informed that the phone lines are deactivated and that agents are working via email from home, yet no email address is given. They simply say log a query on the website. This in itself is not very user friendly, they have all these frequently asked questions but no log a query here form. I eventually found a way to log a query by selecting why was my order canceled. But this prooved to be of no use anyway because no one contacted me. I understand there are restrictions and adjustments to how businesses operate, but surely you can then provide better contact details, email addresses or something. I am a loyal takealot customer but I am really disappointed in this customer service. It seems like they go out if their way to have no human contact and simply send automated smses and emails.