NO CUSTOMER SERVICE - NO WILLINGNESS TO LISTEN AND ASSIST WITH ALTERNATIVE RESOLUTION

I ordered an expensive item from Take a lot dated 10 December 2022. When I tracked my order, it seems that it was delivered as per the Tracking Order, signed by my husband, dated 15.12.22. Firstly my husband is working overbroad, and are currently not even in SA. Secondly, we have 24/7 security camera's monitoring our house. I can not find any trace of proof on the camera's that their were any delivery at our home on the said date and approximate time, as alleged by the Take a lot Track my order website. I logged a query, and when I tried to phone Take a lot, with my reference of my query, as well as my order number, trying to request that Take a lot please supply us with the proof of signature as to where and whom took delivery of my order, I was advised by the consultant that she is unable to assist me, as I am not the primary account holder, but my husband is. But when trying to explain to her that my husband is working in Iraq, and can not make calls to them directly to query the delivery, and if she can please just assist me with the proof of delivery, she was not willing to help, after I have confirmed all credentials on behalf of my husband, and also explained his position of not able to call. Leaving me with no alternative but to wait until some consultant are willing to help. We are going on holiday, and the order was something we need before we leave for holiday the 21st of December. This is the worst customer service and willingness just to first hear and understand the circumstances as to why the account holder cant make contact, and then perhaps just to try and advise me on what urgent alternatives there is to try end help us locate our order. I will never ever order something again on Take a lot.