No customer service from Takealot.com

I recently placed an order on Takealot.com that I wanted to pay with my eBucks. When I proceeded to the checkout I could for some reason only pay 10% of the total with the eBucks even though my eBucks balance was more than the total.

I then logged a complaint with Takealot.com regarding the problem. But did not hear back from them at all, then a day later I received a email stating that my order had been cancelled due to non payment. This was fine as I was sure that they would get back to me soon regarding the complaint I logged.

But when I logged onto the app I saw that not only did they cancel my order, they also did not return the eBucks that was deducted. From here I called the call center and after a lengthy wait managed to get through to one of the agents. After explaining the problem to them they also promised to get back to me as they needed to escalate the problem to the finance department. Now its been more than a week since this happened and I have still not received any feedback from Takealot.com or any of their call center agents who promised to get back to me.

This is not acceptable in any manner. I understand that sometimes there are glitches with systems, but to not give any customer service is not excusable. They are very quickly on their way to loosing a customer and this customer will then share he's experience all over social media.