No customer service at ALL

Late delivery after empty promises, wrong item delivered. When I asked that it must be replaced they suddenly do not have stock and I need to log a return call for their mistake. I do not want a return I need the correct item that I ordered based on availability on the website with order placement. One customers service number ***) go straight to voice mail. When asked to talk to a manager on this number (087 362 800) they cannot transfer you and say someone will call you then noting happened. Sent mails to 2 of the directors with no response. Use to receive excellent service from Takealot in the pass, what is going on recently??