No customer service

I purchased 3 security cameras - one did not work at all, the second did not perform according to the description in the adverti*****t; the third one remained sealed as we realised that the product was not up to our expectations and that we were going to return all 3. After 3 days of receiving and testing the product, I logged a return; stating the reason for return as “product does not meet my expectations”; which Takealot tables as “product no longer required” . These are two very different descriptions; but to Takealot, they mean the same! On checking my Takealot app; I saw that the sealed camera was credited; the second refund was declined and there was no mention whatsoever of the third camera(which no one seems to know the whereabouts of- I’m not surprised; given the level of incompetence I’ve experienced thus far) . I have been calling the ”customer service” (clearly an irony) centre everyday for the past week - to no avail. Every consultant promises me to escalate this matter and have a manager call me - to date, nothing has happened! One consultant told me 3 days ago that the camera, for which the refund was declined would be sent back so that I could log another return- still no sms/ email telling me about the delivery of this item and still no mention of the third missing camera. I would like Takealot to redeem themselves by calling me to discuss this issue. Be warned ! Think twice before making a purchase. Their after service support is non-existent.