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I had a delivery scheduled for before 12pm on 23 July 2015 as per Takealot's site.<br> At 15:00 when I called the call centre a lady informed me that the driver should be with me any minute now.<br> Around 15:30 when I called again to confirm what \any minute now"means I spoke to a gentleman who said he will try and track my order.<br> <br> At around 16:20 I received a call from another gentleman telling me my item was not delivered because the driver said the customer was not available. Immediately I realised the lady on my 15:00 call had no clue as to what was going on and just **** to me. Our mailroom has a process that they follow and if they do not get in touch with you on your cell or landline they send you an email. Plus I spoke to the guys in the afternoon and they confirmed that no Takealot order came for me at all.<br> <br> I then can only conclude that the Mr Delivery Express driver did not pitch or didn't know who the order was for.<br> <br> If this is the kind of service we should expect then I suggest Takealot look at using better service providers as it is also their reputation on the line for bad service.<br> <br> I spoke to Jason this morning who has promised to escalate my order... I am now waiting..."""