No consideration for customer needs

I bought a Weber braai as well as some accessories for my Dad's birthday and upon checkout the system would not allow me to select a collection point close to where I stay and have always collected. I reported this from yesterday morning and decided to make the payment and request that this is to be collected in Boksburg since I have been experiencing issues selecting the pick up point of my choice.

A Nolitha.M who kept responding to my queries yesterday sent a response this morning saying that unfortunately once I've paid the pick up point cannot be changed and I would need to wait till it is ready for collection for me to cancel my order.

Wow, how amazing it is to know that the customer needs receive no consideration to Takealot and the user journey they have on the platform. Thanks a lot but my Dad will not get his gift for his birthday. I would like to also mention that Takealot will not have to ever deal with this complaining customer. I guess I will have to find another service provider going forward.

Thank you and all the best.