No concern from Takealot Bellville

Takealot Bellville don,t seem to have much concern for potential customers.Its been 6 weeks since one of their couriers ( a foreign national with no licence disc or number plates ) crashed into the back of of my car, a car my wife and I saved for my retirement.While promising to have my car repaired ,Takealot did nothing. I have not heard from Takealot Bellville for 6 weeks. I forwarded all relevant documentation to their broker.I phoned Takealot head office Cape Town,more promises ,to date still driving a damaged car. Seems litigation might be the only answer.