No communications from takealot

Very dissapointed. I made an order on 11 December 2019, today when I went onto my app I see that one Item was cancelled but no reason was given and I can see that I was given credit. When I call the call centre the lady tells me that they were out of stock and then automatically cancelled my order. This is unacceptable as it was a Christmas gift for my child how can they not let me know that my item was out of stock. But today on 19 December 2019 there is new stock again but at a higher price. Your service is really poor and you have no customer communication and service. I will not make use of your service again.