1 reviews | Active since Jul 2011
No communication regarding late delivery
My order was scheduled for delivery on 13/11/15. I have received no feedback at all from takealot informing me that this order was going to be late.<br> <br> I spoke to Ayesah this morning who promised me that she would follow up with Skynet regarding this delivery and get back to me. I also explicitly told her that delivery MUST be made today by 4pm<br> <br> I received zero feedback from Ayesha and had to make 2 more calls to takealot. I have still received no feedback on this. it is now past 4pm and I have had no feedback.<br> <br> If I do not have these items delivered to me by 6pm tonight then please cancel the order and refund me in full, include the voucher that I used on this order. Your service is appalling.
We're sorry for missing the promised delivery date for this order and for not updating you on the reason for this delay. We've instructed our complaints team to immediately reach out to the relevant courier branch to confirm if delivery is possible for before 6pm this evening. They'll also further investigate why this order was delayed and why the agent who assisted you has not provided you with feedback and assistance as requested. Our team will be in touch to assist with this matter shortly and we'll do everything we can to get this delivery completed as per your request.
Sincerely,
takealot.com
We're sorry for missing the promised delivery date for this order and for not updating you on the reason for this delay. We've instructed our complaints team to immediately reach out to the relevant courier branch to confirm if delivery is possible for before 6pm this evening. They'll also further investigate why this order was delayed and why the agent who assisted you has not provided you with feedback and assistance as requested. Our team will be in touch to assist with this matter shortly and we'll do everything we can to get this delivery completed as per your request.
Sincerely,
takealot.com