No Communication Avout Delays and Poor Service

Would give zero stars if I had the option. I was forced to cancel this order after the collection date was changed. I chose collection for a certain date for a reason. No communication to tell me there will be a delay either. Had to go into the app to see. I called and spoke to Yusuf - he desperately tried to justify your poor service. I told him it seems like Takelot staff take early holidays. His reply: 'we're only human'. What?! I will say here what I said to him: you're staffing problems isn't my concern. Go take it up with the unions. I paid for a certain level of service and I expect nothing less than that. Please hire more people, or deny more leave requests. But don't push your staffing issues and delays onto customers.