MM
Matthew M
1 reviews | Active since Jul 2012
19 Apr 2016, 16:37
No communication and unacceptable service
I have ordered text books via Takealot for study purposes and have been waiting for over a week for Takealot to get the books from their supplier. I then decided to follow up with Takealot and then they say that there is a delay in the order...I was not notified about this delay until I followed up. I ordered the book on 11 April and they say that they can only get the book to me early May!!!<br> <br> I decided to phone another book supplier right that moment and could find the book that can have it delivered in 2 days. Therefore it should take this long for Takealot to source the book and have it delivered if I can do it in 5 minutes...<br> <br> Terrible service!
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Replies (1)0
Replies (1)takealot.com's replyOfficial
19 Apr 2016, 18:28Hello mattymill33,
We are terribly sorry for the non communication regarding the delay in delivery of your order.
We have looked into the matter and have identified what has gone wrong.
The relevant department has been addressed and the matter will be rectified internally.
We have sent you an email to clarify the details of the situation.
Kindly revert back to us so that we can settle your concerns accordingly.
Regards
Takealot.com
We are terribly sorry for the non communication regarding the delay in delivery of your order.
We have looked into the matter and have identified what has gone wrong.
The relevant department has been addressed and the matter will be rectified internally.
We have sent you an email to clarify the details of the situation.
Kindly revert back to us so that we can settle your concerns accordingly.
Regards
Takealot.com
takealot.com's reply19 Apr 2016, 18:28
Official
Hello mattymill33,
We are terribly sorry for the non communication regarding the delay in delivery of your order.
We have looked into the matter and have identified what has gone wrong.
The relevant department has been addressed and the matter will be rectified internally.
We have sent you an email to clarify the details of the situation.
Kindly revert back to us so that we can settle your concerns accordingly.
Regards
Takealot.com
We are terribly sorry for the non communication regarding the delay in delivery of your order.
We have looked into the matter and have identified what has gone wrong.
The relevant department has been addressed and the matter will be rectified internally.
We have sent you an email to clarify the details of the situation.
Kindly revert back to us so that we can settle your concerns accordingly.
Regards
Takealot.com
