No Communication

I logged a Nubia Neo 2 for return on the 17th of May and on the 18th of May they did come and collect it without hassle.

Sice then I have been able to see that the product has arrived at the merchant for evaluation (on the 25th or May), but no further feedback whatsoever since then.

And also when this happened I received a mail to say it can take up to 21 days to evaluate, which was not mentioned from the start then I would have rather tried to fix the phone at one of our local repair shops as the phone was used on a daily basis.

I am unable to contact Takealot to ask for feedback as they offer no way to contact them and and it has been weeks already.

Urgent feedback required as this is not acceptable.