1 reviews | Active since Jan 2016

12 Apr 2016, 11:39

NO COMMON COURTESY

I am totally appalled by the service I received from Takealot. I placed an order and the date of release clearly stated the 11.04.2016. My friends and colleagues all received their orders on the 11.04.2016 and I received nothing. I called In and spoke to various consultants and it was escalated. A lady by the name of Maxine promised to give me feedback on the 11.04.2016 and it is now 11:24 A.M 12.04.2016 and I am yet to get a call from her.<br> <br> I have sent e-mails today as well and no reply. This is totally unacceptable and I doubt I will ever use Takealot again. Why do I have to buy from you guys when I can just go into a store.<br> <br> The only person that really assisted me was Jason Rodwell. He is an amazing asset to Takealot and he handled this matter very well.<br> <br> Thank you Jason. <br> <br>

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Replies (1)
takealot.com
takealot.com's reply12 Apr 2016, 16:59
Official
Hello v3n0m7_za,

We are truly sorry that your experience thus far has not been great and for any inconvenience that may have been caused as result thereof.

Thank you for taking Sheena's call earlier and providing us with your feedback.

We will keep an eye on your order and ensure it is delivered as promised.

Regards
Takealot.com