BC
Bianca C
1 reviews | Active since Jan 2013
12 Jan 2016, 23:13
No collection since return logged
Bought a bluetooth motorcycle headset on the site. Received it, fiance opened it on Christmas eve as it was his gift. The set is incomplete.<br> <br> Logged a return. Heard nothing. Contacted head office, told it would be sorted out. Heard nothing else from returns. Was out the one after noon and the couriers came with no prior warning. They haven't come again since regardlesa of MULTIPLE follow ups.<br> <br> Not impressed at all. No faith whatsoever in Takealot anymore. Absolutely pathetic.
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takealot.com's replyOfficial
13 Jan 2016, 12:06Hello ohitsbi,
We are terribly sorry that the Christmas gift you purchased was incomplete. We realise that making arrangements to collect this item through our returns process has inconvenienced you a great deal and we sincerely apologise for this.
Providing excellent customer service is our main goal and it is unfortunate to hear that we have not delivered according to this standard in your case.
Thank you for taking our complaints teams call today and allowing us to turn this experience around for you. We will be in touch with you shortly to confirm collection for today.
Regards
Takealot.com
We are terribly sorry that the Christmas gift you purchased was incomplete. We realise that making arrangements to collect this item through our returns process has inconvenienced you a great deal and we sincerely apologise for this.
Providing excellent customer service is our main goal and it is unfortunate to hear that we have not delivered according to this standard in your case.
Thank you for taking our complaints teams call today and allowing us to turn this experience around for you. We will be in touch with you shortly to confirm collection for today.
Regards
Takealot.com
takealot.com's reply13 Jan 2016, 12:06
Official
Hello ohitsbi,
We are terribly sorry that the Christmas gift you purchased was incomplete. We realise that making arrangements to collect this item through our returns process has inconvenienced you a great deal and we sincerely apologise for this.
Providing excellent customer service is our main goal and it is unfortunate to hear that we have not delivered according to this standard in your case.
Thank you for taking our complaints teams call today and allowing us to turn this experience around for you. We will be in touch with you shortly to confirm collection for today.
Regards
Takealot.com
We are terribly sorry that the Christmas gift you purchased was incomplete. We realise that making arrangements to collect this item through our returns process has inconvenienced you a great deal and we sincerely apologise for this.
Providing excellent customer service is our main goal and it is unfortunate to hear that we have not delivered according to this standard in your case.
Thank you for taking our complaints teams call today and allowing us to turn this experience around for you. We will be in touch with you shortly to confirm collection for today.
Regards
Takealot.com