No client service - just big business moneymaking approach!

I ordered a product online, delivery was indicated for the next day. I live in a secure complex and hence need to be contacted for access. At the end of the first day, I received 2 notifications that delivery was unsuccessful - how is that possible since I never received 1 phonecall for the delivery to be received. Midday through the next day, I get notifications that twice delivery was unsuccesful. I received a short ring and upon phoning back SEVERAL times, nobody answered! The next notification stated - the product has been sent back for credit and if I want the money, I must fill out paperwork online. What kind of client service is that? Takealot gives no delivery time, just that it will be before 17h00. Since I have to patient ALL DAY, cant takealot drivers at least pick up a phone to let you know they are at the gate. OR should we wait for 10hrs in the road being on the lookout for any unmarked vehicle, in case it is a Takealot delivery so that we dont miss the delivery, since its not the client that has any value but the fact that Takealot decides how deliveries will occur???? I will accept my refund and shop elsewhere, thank you!