1 reviews | Active since Jan 2016
No christmas spirit
I had bought online Christmas presents for the kids. To miss being out of stock I bough at the end of November. Alas when the kids opened the gift I had selected by mistake a PS4 rather than PS3 game. I then called the call center advising this and requested an exchange as a PS4 is of no use to my son as he has a PS3 game and I want the PS3 game. On good faith that I was replacing the product I reordered the PS3 game thinking they would refund the other money.<br> Management comes back and says it was pass the 30 days disclaimer for returns...It was actually on the 32nd day !!!!! and there were public holidays!!!!and it was Christmas gift ......<br> I am now out of pocket on the PS4.....The service and attitude is pathetic and disappointing considering how often I use their service......VERY VERY DISAPPOINTED
We sincerely apologise for incorrectly processing your return.
This was a mistake from our side and we take full responsibility for this.
Thank you for taking Kim from our complaints teams call today.
We have now processed a new return and actioned it as per our 30 day return policy. We will be in touch with you soon to arrange collection for the item.
Regards
Takealot.com
We sincerely apologise for incorrectly processing your return.
This was a mistake from our side and we take full responsibility for this.
Thank you for taking Kim from our complaints teams call today.
We have now processed a new return and actioned it as per our 30 day return policy. We will be in touch with you soon to arrange collection for the item.
Regards
Takealot.com