No Christmas gifts for you!
<p>I placed an order with takealot on the 4th of December. </p> <p>A rather larger order that included gifts for family and our kids. </p> <p>Delivery date was yesterday 22nd December. I waiting but nothing came.</p> <p>I Email with no response.</p> <p>This morning I spoke to 4 different consultants and a manager and in a nutshell the order was on hold because they were out of stock on a number of our items (which were all in stock when we placed the order- we checked!) </p> <p>Their best solution was to move our delivery date to the 30th or December. </p> <p>5 days after Christmas! </p> <p>They also can't get our money back to us as it takes up to 5 working days to do that. </p> <p>So we get left in a position where we have had to cancel the order( I have no need for the gifts on the 30th) but are at the same are left out of pocket 2 days before Christmas. </p> <p>No one apologized. No one took any responsibility.</p> <p>Every person I spoke to was detached and honestly couldn't give two hoots about the mess up.</p> <p>As was explained to me it's understandable that everyone is very busy this time of year but then don't offer and promise a service that you cannot deliver on especially if you not going to own a mess up and try your best to fix it and maintain good customer relationships. </p> <p> </p>