1 reviews | Active since Jan 2015
no answers just excuses
I ordered on the 26/11/2015 for R3500 to expect delivery on the 8/11/2015 as my son's birthday is on the 12/12/2015 I was happy with this I phoned on the 9/12/2015 to confirm delivery I was told it was on it's way . needless to say I am still waiting so my son will be waking up to no presents. Mr delivery has phoned to tell me they will deliver to my home tonight ..then I got a call to tell me that they will deliver on the 12/12/2015 from 11 in the morning. I was told the driver has made two attempts to deliver but I was not at the premises (which is a lie as I am a shop owner and there all day from 8 till 6.30 ) and they made no attempt to contact me. All you get from Takealot and Mr delivery is endless lies and pathetic excusess. I will now cancell the order and have to rush out to buy my son a gift .they are pathetic....and all there responses on hello peter are the same lies as they tell you on the phone. THANKS FOR RUINING MY SON'S BIRTHDAY! !! HOPE YOUR KIDS GET THE SAME TREATMENT! BUT YOU NEVER ACCEPT RESPONSIBILITY! !
It is our responsibility to make sure that your parcel is delivered to you as promised. We know saying sorry doesn't make up for failing to do so or for the disappointment this has caused you and your son. We will investigate why delivery was not completed as initially promised and why we failed to correct this ASAP. This will be addressed with the responsible parties and the appropriate corrective action will be taken as shopping with us is not supposed to cause you this kind of inconvenience or hassle.
Our complaints team will provide you with feedback on the reason for the failed attempts. They'll also confirm your cancellation request with you and will ensure that it is processed ASAP.
Our intention is certainly not to cause such frustration and we sincerely apologise letting you and your son down with this delivery.
Sincerely,
takealot.com
It is our responsibility to make sure that your parcel is delivered to you as promised. We know saying sorry doesn't make up for failing to do so or for the disappointment this has caused you and your son. We will investigate why delivery was not completed as initially promised and why we failed to correct this ASAP. This will be addressed with the responsible parties and the appropriate corrective action will be taken as shopping with us is not supposed to cause you this kind of inconvenience or hassle.
Our complaints team will provide you with feedback on the reason for the failed attempts. They'll also confirm your cancellation request with you and will ensure that it is processed ASAP.
Our intention is certainly not to cause such frustration and we sincerely apologise letting you and your son down with this delivery.
Sincerely,
takealot.com