JF
Jeanne F
1 reviews | Active since May 2012
30 Nov 2015, 13:03
No answer on used/damaged goods
I requested an answer on two used/damaged Goldair Tower fans that I received through Takealot and received no answer. Why is Takealot supplying used goods to customers? They were clearly previously used and opened, not damaged in delivery.<br> <br> Reference: RRN-f488-d905
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
30 Nov 2015, 13:59Hello Jeannefleming,
We're sorry to hear about the state of the tower fans you received. We do our best to ensure that the products we deliver to you are of a high quality and without defects. It sounds like you could possibly have received previously returned items by mistake. We've assigned this matter to our complaints team to further investigate with our returns department to get clarity on the condition of the products. They'll be in touch with feedback and will assist in making sure your request is processed as quickly as possible.
Sincerely,
takealot.com
We're sorry to hear about the state of the tower fans you received. We do our best to ensure that the products we deliver to you are of a high quality and without defects. It sounds like you could possibly have received previously returned items by mistake. We've assigned this matter to our complaints team to further investigate with our returns department to get clarity on the condition of the products. They'll be in touch with feedback and will assist in making sure your request is processed as quickly as possible.
Sincerely,
takealot.com
takealot.com's reply30 Nov 2015, 13:59
Official
Hello Jeannefleming,
We're sorry to hear about the state of the tower fans you received. We do our best to ensure that the products we deliver to you are of a high quality and without defects. It sounds like you could possibly have received previously returned items by mistake. We've assigned this matter to our complaints team to further investigate with our returns department to get clarity on the condition of the products. They'll be in touch with feedback and will assist in making sure your request is processed as quickly as possible.
Sincerely,
takealot.com
We're sorry to hear about the state of the tower fans you received. We do our best to ensure that the products we deliver to you are of a high quality and without defects. It sounds like you could possibly have received previously returned items by mistake. We've assigned this matter to our complaints team to further investigate with our returns department to get clarity on the condition of the products. They'll be in touch with feedback and will assist in making sure your request is processed as quickly as possible.
Sincerely,
takealot.com