No after sales Support

I bought a Candy Washing Machine from TakeAlot in 2023( could have wrong year), but I confirmed that the warranty is valid, it is till 2026

Beginning September the machine stopped working I was referred to TnTrade service, who dealt with Candy for me, YOU CAN'T DEAL WITH CANDY DIRECTLY, I don't know why.

I was very patient, technician was here 3 times and did not come right, not through any fault of his, but due to parts being faulty and other circumstances. Note: I was told the model I have is problematic with the motor Finally it was motivated for an exchange. 02/10 - month later. Anyway - that was a nightmare of note, waited up until the 15/16 October, was told I would be contacted before they pick up the damaged machine and drop off the new one. No contact made(they said they did, they didn't) They show up on Wednesday, 15th. I was at work so my son dealt with them, the attitude that he got was shocking. They took the machine, son asks where is the new one he gets told we will get it in a week Then again the 16th, they show up no contact, I was at the office, my son just got home and he got a call from the gate. The new machine has arrived. Due to no notification we were not ready and my son had to make a plan to have the machine brought in via the back gate as I had locked the front door, they were not happy I had no communication that they were coming how can I be ready.

I emailed TnTrade, telling them I want a contact at Candy. Have had no reply

So, why am I loading this complaint against TakeAlot Well, I bought the machine from them...... I can't find a complaints email or number for them, so I came here.

I am sitting with the Candy Machine, still in it's packaging, I don't want it Terrible after sales customer support I am not willing to give them another chat. So come pick up this thing and can we arrange that I either get back what I paid for it, or I can get another make

Looking forward to your response

FYI - patience is very low, been patient since 2/09