No after sale service. Multiple wrong items reveived. Stay away from Takealot

Recently had one of the worst experiences with Takealot.com.

I placed an order which exceeded the minimum amount required for free delivery. Then, within 24hours, i was notified that one of the items was out of stock. After logging a call, I was advised that the intial order can't be amended, and that I can't checkout an alternative, without needing to pay a delivery fee. The out of stock item value was less than the amount required the flag free delivrery.

My only option was to cancel the entire order and redo it. I mean, my order was not even packed ready to ship yet.

To reduce delays, that is what I did. When trying to add the same items except for the alternative on the out of stock item, most items was now differently priced. It took me another two hours to compile my entire order again to checkout for the same amount.

When my items arrived, one of the items was not what was advertised and I had to log a return. My prefered refund method was an exchange unit as per the description listed on takealot.

They then informed me that my prefered method was not possible and the amount was credited onto my takealot wallet.

This was now again lower than the amount to flag free delivery.

When I log a complaint, I was this time met by an AI bot. I have also been requesting an agent to call me with no avail.

I decided to add additional items, and place a new order above to minimum amount required to benefit from free delivery as Takelalot was cleary not willing to assist me. I am just being ignored.

When my new items arrived, one of the items was wrong, again. Not as advertised. Not even close!

I again had to log a return. When I requested an agent to call me and discuss my issue, I was ignored, again.

I would not recommend takealot to any person looking to online shop.