PT
Patricia T
1 reviews | Active since Mar 2009
02 Dec 2015, 07:36
No action taken
I wrote on 26 Nov a complaint about a breach of contract with Takealot. I almost immediately received a phone call from them promising to contact me the next day which they did, assuring me they would collect the article on Monday. I made special arrangements for the collection but no one came. I phoned on Monday afternoon and was now told it was scheduled for Tuesday. Again no collection. I phoned twice but to no avail as I constantly get different people who know nothing about the matter. I am therefore, still sitting with the offending article, Takealot sound helpful on the phone, but nothing happens. It will be a long time before I deal with Takealot again.
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takealot.com's replyOfficial
02 Dec 2015, 10:43Hello ptownshe,
We apologise for not collecting your parcel from you as arranged and for not getting in touch with you to re-schedule or offer an explanation of why this did not happen. We're first to admit that mistakes like these sometimes do happen, but the least we expect from our teams is to reach out to you with an update on the matter and to then ensure that it's corrected ASAP.
We're really sorry for the troubles this has caused you and we'll make sure that this collection is concluded today still. Our complaints team is liaising with the relevant department to make the necessary arrangements and will keep you updated throughout.
Kind Regards,
takealot.com
We apologise for not collecting your parcel from you as arranged and for not getting in touch with you to re-schedule or offer an explanation of why this did not happen. We're first to admit that mistakes like these sometimes do happen, but the least we expect from our teams is to reach out to you with an update on the matter and to then ensure that it's corrected ASAP.
We're really sorry for the troubles this has caused you and we'll make sure that this collection is concluded today still. Our complaints team is liaising with the relevant department to make the necessary arrangements and will keep you updated throughout.
Kind Regards,
takealot.com
takealot.com's reply02 Dec 2015, 10:43
Official
Hello ptownshe,
We apologise for not collecting your parcel from you as arranged and for not getting in touch with you to re-schedule or offer an explanation of why this did not happen. We're first to admit that mistakes like these sometimes do happen, but the least we expect from our teams is to reach out to you with an update on the matter and to then ensure that it's corrected ASAP.
We're really sorry for the troubles this has caused you and we'll make sure that this collection is concluded today still. Our complaints team is liaising with the relevant department to make the necessary arrangements and will keep you updated throughout.
Kind Regards,
takealot.com
We apologise for not collecting your parcel from you as arranged and for not getting in touch with you to re-schedule or offer an explanation of why this did not happen. We're first to admit that mistakes like these sometimes do happen, but the least we expect from our teams is to reach out to you with an update on the matter and to then ensure that it's corrected ASAP.
We're really sorry for the troubles this has caused you and we'll make sure that this collection is concluded today still. Our complaints team is liaising with the relevant department to make the necessary arrangements and will keep you updated throughout.
Kind Regards,
takealot.com