No Action for Over a Month on Washing Machine Return/Refund

Requested a repair/replacement on my Midea 7kg Front Loader Washing Machine 1200rpm - Titanium (5 year warranty). Reason for Return: The product is defective or damaged. Preferred Outcome: Replace item. Product Warranty: In Warranty

7 October: Return requested, eligibility confirmed and collection scheduled. 11 October: Product received at returns evaluation facility. Product to be evaluated by merchant. Awaiting transit to merchant. 14 October: Product in transit to merchant

No further updates on Takealot website.

14 October, email (Sibusiso Ndabandaba - *** - cc'd): "Good afternoon. Thank you for booking this call online. We have appointed our service provider Master AV to assist with the assessment and repair on this unit. Please can you deliver this unit to their workshop at the following address for repairs: 478 Lillian Ngoyi road, Windermere. Att: Faith. Thank you. Regards Leesile Maharaj. Retail Service Department | Livance"

24 October, email (to myself and Sibusiso Ndabandaba - ***): "Good morning. Please be so kind and assist this client with a REFUND for their product. Please send the faulty unit to our warehouse to enable us to credit your account. Thanking you for your assistance. Regards Leesile Maharaj. Retail Service Department | Livance"

28 October, email from me: "Hi there Please can I follow up with what is taking so long? Thanks"

29 October, email (to myself and Sibusiso Ndabandaba - ***): "Good afternoon Takealot. Please assist this customer with their credit and collection of their faulty unit. Regards Leesile Maharaj. Retail Service Department | Livance"

30 October, email from me: "Thank you. Following up again? This is taking very long."

31 October (to myself and Sibusiso Ndabandaba - ***): "Good afternoon Sibusiso. Please can you urgently assist us with this credit for the customer. Regards Leesile Maharaj. Retail Service Department | Livance"

7 November, email from me: "Guys please WHAT IS GOING ON? Why is this process taking so long?!"

7 November (to myself and Sibusiso Ndabandaba - ***): "Good morning Sibusiso. Please can you urgently assist the customer with crediting his account and returning his faulty unit to our warehouse."

8 November, email from me: "Following up again. Please note that this has been over a month now. See attachment. (Screenshot of return on takealot app)"

I don't know what else to do. I would like Takealot to either send me a new washing machine or credit me.