No accountability from staff

27 November 2020 - I placed an order for 14 items - paid in full - delivery to be made latest 3 December (I am leaving JHB on the 4th so if delivery was scheduled for any later, I would not have placed the order)

This was my order: • 2 x Montego Classic 25kg • 1 x S26 formula • 2 x Pampers premium nappy boxes • 1 x pack of 12 crayons • 8 x assorted Montego sauces

30 November 2020 - I received an SMS that delivery would happen on 1 December

1 December 2020 - Received first email to say that my parcel was lost in transit ONLY REFERING TO 1 BAG OF THE 25KG MONTEGO DOG FOOD - NOT MY WHOLE ORDER Received a second email for the 1 bag of Montego dog food, that said the following: It seems we haven't received payment for order ***5 yet.Please note: We only reserve stock for your order once payment is received.

So because I was now confused, I called first thing in the morning and spoke to Zodwa Majamana - she tells me she will investigate and get back to me.

Later that day Vuyelwa Dambe sends me an email to say: A replacement was done ***4

In the afternoon on the 1st, Takealot arrives to deliver my order - I am expecting EVERYTHING EXCEPT THE 1 BAG OF DOG FOOD. All that arrived was the 2 boxes of Pampers which my helper signs for as I was not home.

On 2 December (yesterday, I call again in the morning) this time I speak to Fareez April, he goes away and says he will investigate and get back to me. I then get an email that says the following: We are now processing your order and we will deliver on 07/11/2020, Please ignore the payment pending and this has been authorized by our finance department,

The email gives no information of what the order includes which I specifically asked him to include in his email response. I then check on the App to see what has been ordered and the order only includes 2 bags of Montego dog food and 4 Montego sauces - I then respond to Fareez's email with the following:

Hi Fareez Thanks for getting back to me

I am seeing the order that was processed Firstly that new order does not include all the items that were not delivered. Secondly, the delivery date is unacceptable. I am going away on Friday so everything needs to be here as per my original order delivery date

Please correct and send me a confirmation

I then get a response from Manfred Morkel as follows: Good morning Faith, Thank you for your response. Please note that the order was placed only yesterday and the expected delivery date is for Monday, 7 December 2020. Kindly note that the order was placed by the customer as well as the amount of items chosen, these items are being ordered from different suppliers and is currently awaiting shipment.We apologize if any inconveniences has been caused.Please reach out to us if you require any further assistance.Kind Regards.Manfred Morkel

They are making it seem as though I am the one who only placed the order on 1 December and also ordered an incomplete list of items

I am yet to receive a response from takealot