No accountability.

I purchased a vacuum for R10500.00 from Takealot on 06/06/2024. The same day I unboxed the item and saw that there was an accessory missing. I immediately logged it with Takealot and informed them that im happy with the vacuum. Can they just please arrange to get the accessory? I will need it in case I need to do a warranty claim at any time. They advised that they will need to send the whole unit back in order to get the accessory and said I need to log a return, which i did. On 10/06/2024 they credited my takealot account for the item's amount, without informing me, and said that they no longer have it in stock. When I check the takealot website, I see the exact same item, only now it R1000 more. I asked them to then send me back the original one that I received on the 6th and they told me they cannot and if I want the same item then I will need to pay the additional R1000.