Nightmare with return of product under warranty

<p>I recently had to return a samsung monitor that i bought from takealot about a year ago which is still under warrenty back to takealot as the monitor just stopped working, that is when the nightmare started, i iniated the process on 2017-02-09 which is 1 day from a month, i still do not have my monitor, apperently it was repaired and delivered on the 27th of feb to a mr/mrs N A to a unknown address, i called takealot the next day enquire on where my monitor is why does the waybill say delivered but i have not recived it and who is N A , then i was put on hold for 1 hour with no one getting back to me on the phone, eventually i just gave up because it was like 5 o clock in the afternoon i assumed they just put me on hold then all went home. The following day they sent me a e-mail saying they are following up with the warehouse up till today i have not recived my monitor, i never really post negative reviews i usually only post postive ones but i must warn potential customers if it happened to me it could happen to you, very negative customer service, losing your product </p>