1 reviews | Active since Oct 2010
NIGHTMARE WITH A FAULTY ITEM TO BE RETURNED
I contacted Takealot on 13 April 2015, reference nr RRN-b345-b2dc, and received a reply that within 1 to 2 days my product will be collected for repairs/exchange. I was impressed. I heard nothing and on the 15th of April 2015 and received a reply from Alonda Raven telling me the courier has a delay with returns collections. I thought this was the biggest BS I ever heard. It is now 21 April 2015, and I still have not heard a word from TAKEALOT or their couriers.<br> <br> Seem the merger with Kalahari was the other way round, and the bad service from Kalahari is filtering through. Time to change my online shopping provider as the are PATHETIC!!! This is why I changed from Kalahari in the first place. Eager to take your money, but not willing to exchange products when there is issues.
We're sorry for missing the promised collection of 1 to 2 days & that the item still hasn't been collected. This is definitely not the way we mean to do business, especially not with returns, as we know it's already a disappointing situation when you need to return a product for whatever reason.
We've instructed our complaints team to look into the delay & address it with the responsible parties & we'll also make sure the collection is scheduled with you soonest.
Sorry for the inconvenience caused, we'll try to get this resolved asap.
Regards,
takealot.com
We're sorry for missing the promised collection of 1 to 2 days & that the item still hasn't been collected. This is definitely not the way we mean to do business, especially not with returns, as we know it's already a disappointing situation when you need to return a product for whatever reason.
We've instructed our complaints team to look into the delay & address it with the responsible parties & we'll also make sure the collection is scheduled with you soonest.
Sorry for the inconvenience caused, we'll try to get this resolved asap.
Regards,
takealot.com