Nightmare transaction to bad customer service

Placed an order on Takealot. Used their payfast option for payment so funds clear. Now money is deducted from my account and payfast is taking their fancy time in getting it submitted to Takealot. Despite having sent Takealot screen shots of the funds and transaction alongside a bank statement proving to them that the funds were released, I now am having every second person at Takealot requesting the same information from me telling me it's my responsibility to get it sorted out with payfast. I've given both Takealot and Payfast merchants trace numbers, screen shots and a bank statement showing funds have been taken and not one of them can sort it out. Takealot team keeps mailing me from the same email address requesting the same information, I'm starting to think it's their delay tactic. Their lack of customer service and turnaround time leaves me with the thought that they aren't as great as they make themselves out to be. It isn't easy shopping, it's nightmare shopping.