Nice app, poor customer service

I returned an item recently, a tablet I bought. Two items were delivered, a tablet (with keyboard included) and a USB adapter. After I returned it I got notified one day later the warehouse received it and it would take 2-3 days to evaluate. At 20:00 that day I received an email stating that the warehouse determined I failed to return an "adapter". I rep**** an explained the adapter was a separate item I did not mark for return and I wanted to keep it.

At 01:30 that night I received another email from Takealot, a different person this time stating that the warehouse determined I failed to return an "adapter", please advise.

The next morning (day 3 if you are keeping count) when I saw the message I rep**** and calmly explained again it was a separate item. Right after I received a phone call from the person who wrote the email, clearly she hadn:t read the mail. I explained again that it was a separate item, she argued and said it was the "charging adapter" which is a term I have never heard used for a charger. I asked if she was sure because I did purchase a USB adapter and the charger is huge so it would be fairly obvious looking at the box if I hadn't packed it. Her response was "the warehouse wouldn't not have meant a separate adapter, it must be the charging adapter" so clearly she hadn't spoken to them either. I said I would check and reply via email.

I checked and found nothing, I rep**** and asked her politely to please contact the warehouse and double check. Around lunchtime I still had no reply so I forwarded to email to her again asking if she had any update, I also forwarded the email to the first lady you contacted me, no reply from either. At 20:30 that night I received an email from yet a third person "The warehouse has determined that you failed to return the following items 1x Adapter. Please advise." I rep**** again explaining that it was a separate item and forwarded the mail to everyone, even though in the email thread below her email was the full email conversation trail. Clearly she hadn't read it.

We are now on day 4, and I have yet to receive any feedback. This is really poor service, it seems not only are Takealot employees incapable of effectively communicating with customers but they lack the s****s to communicate with each other and seemingly the willingness to do either.